Your item must be unused and in the same condition that you received it. Categories.If you are not entirely satisfied with your purchase, we're here to help.You have 30 calendar days to return an item from the date you received it for any reason. For all your beading needs, you can find beading mats, boards, kumihimo discs, beading needles and more. Stop wasting your time looking for the best deals on beads online & buy direct from the Bead Factory.Looking for quality beading tools.
However manufacturers have various Trade Tool Warranty’s which we will honor*.If returning faulty and/or damaged goods under our standard non-supplier Warranty your item must be faulty or damaged with images provided to us and not suitable for it’s designed purpose.To be eligible for a standard non-supplier Warranty return: An email confirming the purchase and/or invoice number will be sufficient.Our non-supplier Warranty is 90 days. Your item needs to have the receipt or proof of purchase.
If your return is approved, we will initiate one of the following: We will immediately notify you on the status of your refund after inspecting the item. This period commences from time of receipt to the period indicated by the manufacturer.Note: the manufacturer will assist us in making a determination of the reason for fault / damage.Once we receive your item, we will inspect it and notify you that we have received your returned item. You must advise us of the fault / damage within the manufacturers warranty period. The fault / damage must not have been caused by misuse or negligence.If returning faulty and/or damaged goods under the manufacturers Trade Tool Warranty, your item must be faulty or damaged with images provided to us and not suitable for it’s designed purpose.To be eligible for a manufacturers Trade Tool Warranty return: You must send photo’s of the fault / damage.
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